Refunds and Cancellation

How billing, cancellation and refunds work. Short version: one plan, cancel any time from the billing portal, and if Aulay did not work for you in your first month, ask us and we will refund it.

1. What you are buying

One plan, Remote, at US$10.00 per month. It is billed monthly in advance and renews automatically until you cancel. There is no free trial, and no annual option.

The plans shown in the product as “coming soon” are not for sale and are not being charged for.

2. Cancelling

Open Manage billing from your account page. That takes you to Stripe’s billing portal, where you can cancel in a couple of clicks.

• Cancellation takes effect at the end of the period you have already paid for. You keep access until then.
• We do not pro-rate a partial month. If you cancel on day three, you keep access for the rest of the month.
• You will not be charged again after you cancel.

Cancelling your subscription is not the same as deleting your account. To have your data erased as well, see the Privacy Policy.

3. Refunds

Statutory rights first. Where the law where you live gives you a right to cancel and be refunded — for example a consumer right of withdrawal — you have that right regardless of anything below, and we will honour it.

Our policy on top of that. If Aulay is not doing what you needed, email hello@aulay.io within 14 days of a charge and we will refund that month in full. You do not need to justify it. This is an early-access product; if it disappointed you, we would rather give the money back than argue.

After 14 days we generally do not refund a month already begun, but tell us what happened and we will look at it — particularly if the service was unavailable or something was plainly broken.

We will also refund the unused part of the current period if we terminate your account for any reason other than a breach of the Terms of Service.

4. How a refund is made

Refunds are made by hand, to the original payment method, through Stripe. Allow a few working days for us to process it and up to ten for your bank to show it. There is no fee.

5. Failed payments

If a payment fails we mark the subscription past due and email you. We do not cut off access immediately — you keep working while Stripe retries the charge over the following days. If it is still unpaid after that, the subscription is cancelled and access ends. Update your card in the billing portal and everything resumes.

6. What is not refundable

Charges from your AI provider. Aulay does not resell model access. Your Anthropic, OpenAI or Cursor usage is billed to you by them, and we can neither see it, cap it, nor refund it. See AI, your code, and model providers.

7. Price changes

We will email you at least 30 days before any price change. If you do not want to pay the new price, cancel before it takes effect and you will not be charged it.

8. Getting hold of us

Billing questions, cancellations you cannot complete, and refund requests all go to hello@aulay.io. We aim to reply within two working days.